Frequently Asked Questions
Everything you need to know about our premium regimental apparel and services.
What is the standard delivery time for orders?
Standard shipping typically takes 3-5 business days within the UK. International orders may take between 7-14 business days depending on the destination and customs processing.
Can I return a customized or tailored item?
Items that have been personalized, custom-tailored, or modified to specific regimental requirements are non-returnable unless there is a manufacturing defect.
How do I ensure I am ordering the correct size?
We provide a comprehensive sizing guide on every product page. We recommend measuring yourself accurately or consulting our customer service team if you are between sizes for our tailored blazers and trousers.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure payments via PayPal and Apple Pay.
Do you offer international shipping?
Yes, we ship our regimental wear worldwide. Shipping costs and estimated delivery times will be calculated at checkout based on your specific location.
Are your products officially licensed?
Yes, we pride ourselves on authenticity. All our regimental insignia, ties, and apparel are manufactured to meet the high standards and official specifications required for military and ceremonial use.